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Italik and the Corona Virus

As we are all being affected by coronavirus (COVID-19), we wanted to inform you of the key steps Italik is taking to ensure the safety or our people and provide an ongoing service to our customers.

Firstly, the health and safety of our staff and clients is paramount and we are following official advice from organisations including the UK Government and the World Health Organisation. Until further notice we will conduct all customer discussions by phone and where possible carry out support and project work remotely. Where it is safe to do so, and until we receive further guidance, we will attend customer sites to undertake urgent support and installation work.

Secondly, most of our personnel are now working remotely from home. They still have access to all our systems and are available to be contacted as normal either by phone or email.

If you’d like to find out more about ensuring that your staff working remotely from home are secure – take a look at some free licences that are available to you from Italik.

We will continue to be flexible in our approach as the situation continues to evolve.

If you need any help, advice or guidance with anything to help keep your business IT running please call us.

Thank you for your continued support and stay safe.

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Service Desk Engineer

Job Description:

  • Provide first point of contact to Italik customers primarily
    onsite but also remotely for infrastructure support. 
  • Work as part of a team to deliver IT Support to our
    customer database under the guidelines of ITIL.
  • Assist on project work where required under the guidance
    of the Project Manager. 
  • Ensure customers are provided with quality support.

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Complete the form below and one of our experts will be in touch shortly.